DexForce Brings Full-Scenario Retail Solutions to Shanghai

From March 31 to April 2, 2026, the 23rd China Department Store Retail Industry Annual Conference and Business Innovation Summit, supported and guided by the Ministry of Commerce and hosted by the China Department Store Association, grandly opened in Shanghai. Centered on the core logic of “new demand driving new supply, and new supply creating new demand”, the conference brought together government leaders, leading industry enterprises, and upstream and downstream partners across the retail ecosystem to explore new paths for the high-quality development of the retail industry.

As a leader in the large-scale commercial deployment of general embodied AI in China, DexForce Technology made a headline appearance with two full-real-scene retail solutions. Featuring its self-developed DexForce W1 Pro general-purpose embodied AI robot as the core carrier, the company presented the full-chain empowerment of embodied AI for retail, discussed new opportunities in consumption upgrading with industry peers, and worked jointly to build a new ecosystem of retail innovation.

At the sign-in desk by the banquet hall entrance, DexForce W1 Pro acted as a dedicated conference butler, completing the full workflow of welcome greetings and conference material distribution. The robot accurately recognizes waving gestures from guests and waves back, requiring no human intervention at any point — a standardized, unmanned implementation of conference reception services.

In the retail industry exhibition area, DexForce W1 Pro recreated the full scenario of an unmanned smart retail kiosk, using distinctive Guangdong agricultural products as demo goods. Without any additional scene-specific training, it completed the entire workflow of precise product recognition, grasping, and selling. The demo also ran on an “exhibit and sell on the spot” basis, giving visitors a zero-distance experience of the convenience of unmanned retail and reflecting the brand commitment of DexForce Technology to supporting rural revitalization with technology and practicing social responsibility.

The retail industry is at a critical point of transformation. Core pain points — high labor costs, difficult service standardization, homogeneous consumer experiences, insufficient supply for the night-time economy, and high adaptation costs for non-standard scenarios — have become the key bottlenecks constraining high-quality industry development. The core logic of “new demand driving new supply, and new supply creating new demand” is precisely the key to breaking through: rebuilding supply capability through technological innovation, and using flexible, intelligent solutions to match the diverse new demands of consumption upgrading.

After years of deep commitment to embodied AI, DexForce Technology has always pursued the vision of “robots freeing people from labor and serving humanity” . Built on a technology base that is 100% self-developed across the full chain of “AI engine - vision - brain - robot body”, it has created integrated software-hardware solutions covering every retail format. Our products have achieved large-scale deployment in dozens of retail sub-scenarios including supermarket retail, healthy dining, cultural tourism commerce, convention and exhibition services, and landmark consumption, covering 30+ cities nationwide with over 1,000 deployed projects and deep cooperation with dozens of leading enterprises — making DexForce a core enabler of the intelligent upgrading of retail.

1. Healthy Dining: benchmark “healthy light-food” restaurant project with Weixiaofan

Targeting the core pain points of the healthy light-food industry — difficult standardized meal service, high labor costs, and insufficient service capacity at peak hours — we built a fully unmanned light-food service solution for the new-consumption healthy dining brand “Weixiaofan”.

In the deployed scenario, the DexForce W1 Pro humanoid robot completes the full workflow of precise grasping of menu items, microwave heating, intelligent cabinet door opening and closing, order verification and handover, and healthy-eating education. Powered by the self-developed EmbodiChain generative data engine for embodied AI, it achieves a stable delivery success rate of 99.8% on long-horizon complex tasks, while its multimodal interaction model provides in-store users with meal consultation and health knowledge services at second-level response.

Since deployment, the store benefits from lower single-store labor costs and fewer meal delivery errors, while technology-driven experiences have built differentiated brand competitiveness — a benchmark case of intelligent upgrading in the healthy dining segment.

2. Cultural Tourism Commerce: cultural tourism consumption scenarios at Guilin Tourism and the Grand Tang Mall in Xi'an

Cultural tourism sees sharply tidal visitor flows, large service staffing gaps, and homogeneous consumption scenarios. For national-level cultural tourism IPs such as Guilin Tourism and the Grand Tang Mall in Xi'an, we created full-scenario cultural tourism retail solutions covering the entire service chain: welcome and guided tours, unmanned retail of signature merchandise, trending beverage preparation, and interactive experiences.

In the Guilin Tourism deployment, the DexForce W1 Pro robot delivers full-process services including scenic-area guided commentary, multilingual welcome reception, intelligent vending of cultural and creative merchandise, and signature beverage preparation, perfectly matching service demand during peak visitor hours. In the Grand Tang Mall project in Xi'an, scenarios such as the Xiaowei robot barista and dessert retail kiosks have become must-visit photo spots with sharply higher foot traffic per location, creating a new dual-growth paradigm of “tech experience + consumption” for cultural tourism scenarios.

3. Agriculture-support Retail and Rural Revitalization: agriculture-support product projects with Guangdong Rising Holdings Group and the Guangdong provincial government compound

Building on embodied AI technology, we serve the digital transformation of state-owned enterprises and the rural revitalization strategy in depth. Through deep cooperation with Guangdong Rising Holdings Group, we have delivered multiple projects including unmanned retail for agriculture-support products and intelligent sorting and handover of bulk materials. We also set up a Chinese New Year kiosk selling agriculture-support products in the Guangdong provincial government compound — the first case in the industry of embodied AI empowering the rural economy.

In agriculture-support retail scenarios, our solution closes the loop across the entire workflow of user ordering, autonomous navigation to locate goods, precise multi-category grasping, and payment and handover, sharply lowering the operating costs of offline retail for specialty agricultural products. It has opened a new offline smart retail channel for rural revitalization products and provided a replicable template for the digital transformation of state-owned enterprise retail scenarios.

On site, the DexForce team actively engaged prospective customers, provided customized solutions for the individualized scenario needs of retail enterprises, and answered core questions on product deployment, scenario adaptation, and cost optimization — winning numerous cooperation intentions and industry recognition.

This appearance at the China department store retail annual conference was both a concentrated showcase of the full-scenario retail deployment achievements of DexForce Technology and a brand-new starting point for deepening cooperation with retail industry partners and exploring shared development.

Going forward, DexForce Technology will stay closely aligned with the industry development logic of “new demand driving new supply, and new supply creating new demand”, continue deepening its core embodied AI technologies, and keep refining solutions that fit every retail format — activating new consumption potential through technological innovation, empowering high-quality retail development through large-scale deployment, and joining hands with industry partners to create a brand-new future for the retail industry in China.